Satisfaction with Online-Teaching is Affected by COVID-Status for University Students

Phil Reed1, Priscilla Adjei-Mensah1, Roberto Truzoli2, *
1 Department of Psychology, Swansea University, Swansea, UK
2 Department of Biomedical and Clinical Sciences, University of Milan, Milan, Italy

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© 2022 Reed et al.

open-access license: This is an open access article distributed under the terms of the Creative Commons Attribution 4.0 International Public License (CC-BY 4.0), a copy of which is available at: This license permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.

* Address correspondence to this author at the Department of Biomedical and Clinical Sciences, University of Milan, via G.B. Grassi, 74 20157 Milan, Italy; Tel: +393336126954; Fax +390250319729; Email:



Little is known about university students’ views regarding online teaching, one year after COVID restrictions.


The current study examined predictors of satisfaction with online teaching and differences in views and predictors between those exposed or not exposed to COVID.


340 university students (144 males; 194 females; 2 nonbinary) completed an online survey. The mean age was 25 years, with 132 undergraduates and 208 postgraduates. Students completed the Online Teaching Satisfaction Questionnaire, Center for Epidemiologic Studies Depression Scale, Becks Anxiety Inventory, the Locus of Control Scale, the General Self-Efficacy Scale, and the Brief-COPE Questionnaire.


Levels of satisfaction with online teaching were reasonable, with about 60% of students satisfied, but satisfaction was not especially high. Students appreciated the efforts of staff but did not find online materials stimulating. Students exposed to COVID needed more external support to be satisfied with their online experience.


The results indicate that additional support measures will need to be put into place for COVID-exposed students if current online teaching delivery is to continue. Such information may help further developments in online learning, especially if this form of delivery needs to be extended for any length of time.

Keywords: Online teaching, Student satisfaction, Coping strategies, COVID, E-workshops, Webinars.