The Needs of Medical Professionals in Performing their Duties during the COVID-19 Pandemic: A Qualitative Research Study

Kanjanee Phanphairoj1
, Kasorn Muijeen1, *
, Sutthisan Chumwichan2

1 Faculty of Nursing, Thammasat University, Prathum Thani, Thailand
2 Independent Researcher, Bangkok, Thailand

Article Metrics

CrossRef Citations:
Total Statistics:

Full-Text HTML Views: 99
Abstract HTML Views: 50
PDF Downloads: 65
ePub Downloads: 40
Total Views/Downloads: 254
Unique Statistics:

Full-Text HTML Views: 60
Abstract HTML Views: 32
PDF Downloads: 38
ePub Downloads: 26
Total Views/Downloads: 156

Creative Commons License
© 2022 Phanphairoj et al.

open-access license: This is an open access article distributed under the terms of the Creative Commons Attribution 4.0 International Public License (CC-BY 4.0), a copy of which is available at: This license permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.

* Address correspondence to this author at the Faculty of Nursing, Thammasat University, Prathum Thani, Thailand; E-mail:



The COVID-19 pandemic situation is a huge global medical and public health issue that has affected people’s physical health and mental well-being. Under the current circumstances, medical professionals are at risk of stress, anxiety, and subsequent mental health problems.


The present study aimed to explore the needs of medical professionals in terms of promoting their mental health while performing their duties during the COVID-19 pandemic. The purposive sampling method was used to select 43 medical professionals in the following five groups: physicians, dentists, pharmacists, nurses, and medical technicians, who were frontline health workers or had the risk of contracting infection from infected patients in Thai hospitals during the COVID-19 pandemic. The data were collected using a semi-structured online interview. The informants were asked to talk about the need for mental health promotion of medical professionals while performing their duties during the COVID-19 pandemic for approximately 60 minutes. Content analysis and a reliability test were conducted according to the qualitative research process.


The research results consisted of three main themes: 1) physical safety welfare, composed of COVID-19 prevention and COVID-19 treatment; 2) sources of mental support, comprising emotional support and electronic or media support; and 3) support from central professional agencies, including rewards and recognition and occupational protection.


The medical professionals in this study suggested that the mental health promotion during the COVID-19 pandemic should cover the physical, mental, and social dimensions. Thus, a mental healthcare approach for medical professionals should be developed by focusing on social support.

Keywords: Medical professionals, Needs, COVID-19, Qualitative research, Social support, Emotional support.